At Shriji Agro Products Private Limited, we are dedicated to delivering high-quality tea products to your doorstep efficiently and securely. Please review our Delivery & Return Policy to understand how we handle order shipments and returns.
1. Delivery Policy
1.1 Shipping Locations
We currently ship across India. For international orders, please contact us at [Insert Email] for assistance.
1.2 Shipping Time
- Orders are processed and dispatched within 1–3 business days of receiving payment.
- Standard delivery time: 3–7 business days depending on location.
- Remote areas may require additional time.
1.3 Shipping Charges
- Free shipping on orders above ₹[Insert Threshold].
- A flat shipping fee of ₹[Insert Amount] applies to orders below that threshold.
- Shipping fees (if applicable) will be calculated and shown at checkout.
1.4 Order Tracking
Once your order is shipped, a tracking ID and courier details will be emailed/SMSed to you.
1.5 Delays
We are not responsible for shipping delays due to natural calamities, courier disruptions, strikes, or unforeseen logistics issues.
2. Return Policy
Due to the perishable and consumable nature of our tea products, we accept returns only under specific conditions:
2.1 Eligible Return Cases
- The product received is damaged or defective.
- The product is expired or near expiry at the time of delivery.
- You received the wrong product.
2.2 Conditions for Return
- Return requests must be raised within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (invoice/order ID) and photos of the product and packaging.
2.3 Non-Returnable Items
- Opened or used products.
- Products purchased under discount or promotional offers (unless damaged/defective).
- Products returned after the 7-day window.
3. Return Process
- Email us with your order number, reason for return, and attached photos.
- Our team will review and confirm eligibility within 2 working days.
- If approved, we will arrange a pickup or ask you to ship the product back.
- Upon receipt and inspection, we will issue a refund, replacement, or store credit as applicable.
4. Refund Policy
- Refunds will be processed to your original payment method within 5–7 business days of approval.
- Shipping charges are non-refundable, unless the return is due to our error.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
5. For Distributors
- Delivery timelines and logistics are governed by separate distribution agreements.
- Returns must follow B2B terms as mentioned in the distributorship contract, and are not covered under this consumer return policy.
- Damaged stock or short shipment claims must be reported within 48 hours of delivery with supporting documentation.
